AGB / EN
www.blacklodges.com is operated by
Steven Vogel
email: [email protected]
Terms of use
Agreement to Terms of Use: These Terms and Conditions of Use apply to the web site located at www.blacklodges.com. The Site is the property of Steven Vogel. While using the blacklodges.com website you accept our terms and conditions. Please note that these terms may change at any time. For the latest changes to our terms, click the terms of use link on our website at any time.
Content
Shipping & Delivery
Return & Exchange Policy
Accounts, Passwords and Security
Privacy
Product Feedback
Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression and arrangement of such content, contained on the site is owned, controlled or licensed by or to Steven Vogel and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of the site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without the prior written consent by Steven Vogel.
Shipping & Delivery
Orders are processed the next business day (Monday through Friday 10am-6pm, not including holidays), pending payment authorization and verification. Shipping times depend on the type of shipment selected. products will shipped directly from Germany. IMPORTANT - If a package is returned to Germany because the buyer did not claim the package, Steven Vogel does not send replacements.
Steven Vogel is not responsible for any actions taken by customs on your package during delivery. Steven Vogel has no control over this. The buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and Steven Vogel has no way of knowing what these charges may be.
Return & Exchange Policy
Returns can be made only if the product(s) is / are in unworn condition. Acceptable reasons for a return: factory defects, wrong color or size was sent, or error on our part. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting a return. We will email you instructions on how to return the product. We will pay for the shipment back to us and back to you again.
Exchanges can be made only if the product(s) is/are in unworn condition. Acceptable reasons for an exchange: colors are different than pictured, do not fit, or I would rather have a different product. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an exchange. In case of an exchange we ask that you pay for the shipment to us and back to you. In case your desired product is not available anymore, you will receive a credit note, which has to be redeemed within 6 months, starting from the issuing date. A note of expiration will not be issued.
Accounts, Passwords and Security
Personal information is gathered by blacklodges.com during the order check out process. During the check out process, your name, address, e-mail address, telephone number, fax number and credit card information may be collected. Your account user name and password are collected at this time as well. Please note that your user name is your email address and you may create your own unique password.
If you forget your password you can request to have your password emailed to your email address. For security reasons, Black Lodges GmbH does not store sensitive credit card information on our servers. All payments are dealt with through PayPal and their respective security measures.
Privacy
Steven Vogel's Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
Product Feedback
Steven Vogel does, however, welcome your feedback regarding many areas of our existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using this e-mail: [email protected]
This is just one more way that we can learn how to best satisfy your needs.